Return and Refund Policy for Tuition Fees

Effective Date: 01 November 2024

At Quran o Hadees, we strive to ensure that our students and their families are satisfied with our services. This Return and Refund Policy outlines the conditions under which tuition fees may be refunded. By enrolling and making payments, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds for tuition fees may be provided under the following circumstances:

  • Cancellation Before Course Start:
    If a student withdraws from a course before the scheduled start date, a full or partial refund may be issued depending on the timing of the cancellation.
  • Course Cancellation by Quran o Hadees:
    If we cancel a course due to unforeseen circumstances, a full refund will be provided.
  • Extenuating Circumstances:
    Refunds for personal emergencies (e.g., illness or family emergencies) will be reviewed on a case-by-case basis. Supporting documentation may be required.

2. Non-Refundable Fees

The following fees are non-refundable:

  • Registration or enrollment fees (if applicable).
  • Administrative or processing fees associated with payment transactions.
  • Any fees for completed or attended classes.

3. Refund Request Process

To request a refund:

  1. Submit a Written Request:
    Send an email to [Insert Email Address] or contact us through [Insert Contact Method] with your refund request.
  2. Include Necessary Information:
    Provide your full name, contact information, course details, and reason for requesting a refund.
  3. Supporting Documents:
    Attach any supporting documentation if applicable (e.g., medical certificates, proof of payment).

4. Refund Processing Timeline

  • Refund requests will be reviewed within 7 business days of receipt.
  • Approved refunds will be processed within 14 business days and issued through the original payment method unless otherwise agreed upon.

5. Partial Refunds

Partial refunds may be issued in the following scenarios:

  • If the student withdraws after the course has started but has attended less than 25% of the classes.
  • The refund amount will be calculated based on the number of unused classes or prorated tuition fees.

6. Denial of Refunds

Refunds will not be granted in the following cases:

  • The student has completed more than 50% of the course.
  • The student is removed from the course due to violations of the institution’s policies.
  • Non-attendance without prior notice or valid reason.

7. Amendments to the Policy

We reserve the right to update or amend this Return and Refund Policy at any time. Changes will be communicated through our website or other official channels.

8. Contact Us

For questions or assistance regarding refunds, please contact:
Email: teachquranohadees@gmail.com
WhatsApp : +92 300 540 66 33

By enrolling in a course and making payment, you acknowledge that you have read, understood, and agreed to this Refund Policy.